# Process Order (Request Test)

The lab will get notified when there is a new order coming, they can also check the status of an order under Dashboard and/or Orders page.

![](https://lh5.googleusercontent.com/nRWmjQh8ls81ASse9i66-ybKzYqIHbgzgALcE_4g_f1LS93kdzOaGI3gHvalMnY4xDsXfnQyyCGaX1peEKYQn-1QScjFysQRfpeaxWU2FMMvcAs6SzUI3292xaeRxw)

Once the DNA sample has arrived at the chosen Lab, they should fill in the specimen number as they already received the sample.

![](https://lh4.googleusercontent.com/WihNG8aoxfZBd2YqNzzVD9US3P9tuKz5MDM12CMqyIebh6Sh0gxe3o1s08fI2AKLb7fcCox4pFmPoN2H8N_gSw8k0qozMir0qifwziIs9BugZ2nnNuy55B4bI0GMPw)

The next step is quality control, all samples will be checked whether it is passed the QC or failed because of contamination during the shipping process.

![](https://lh4.googleusercontent.com/wgTHr_KzGkWGcxNIU-fJRlwnEK9xJmsD1Gqf7Nf-PSjNFGGVmN6pfiT7QLC59LeW0JYAkqrh0_LL03qzBtSqTaNn97JrttJ7ahtRceHBDdTth9yd8iguocBHcLwq4w)

If the sample passed the QC, Lab can continue to analyze the sample.

![](https://lh4.googleusercontent.com/Yml23jYj2aiU8plZfjmEL7YrAd5iGg7GoBw5yfn3WOm-JK2EGWuUHEpSTgnhjfaTMqNi65c3x4-cMSeqIajX5u5fjWdilGs_rkpt4dFjfLLUTTWaU7sTPrql2E8XvA)

After the Lab completed the analysis process, they can upload the result to the system. The result will contain two (2) types; dataset (raw data) and report. For some services, raw data might not be needed.

![](https://lh4.googleusercontent.com/gVTzmjDEY5XCFqztFBN_wCgD4ABHPmXF54v_XdhxWGSCZOAsUvr8adTldhnSHLMv3vsMcqUyMQRITJiJ8PxExWgNgdDdOPpNtsZJ_puSVomYzNdMcyLC4deD2dhAhQ)

Before sending the results to the customer, the Lab needs to upload the report first.

![](https://lh5.googleusercontent.com/N6A_481CYJH2TGEXzrUdoSxgbn1IGMuiB6HJjaQOVuCndLKS1lWF2cqw-D4z8uyhsd4wS2RCzC5Wbi6NqG5NdsEY-hHNtDyx9gvH-HM003SlNgwTs1e853Tq9erEow)

Once all results have been uploaded, the Lab can send the results to the Customer.

![](https://lh4.googleusercontent.com/LM_STlfTeh5JfqMVtiyXaE9dg7IbL12e6FL2NzLX7WyGmZAE6MDIQOiqRGNAfmOAXHBlQSgQWxSIjyGA4K4ojD3a5V2EDrPUlHejkQxldCKI5u2Y6Ev-E39J8e_BMw)

Upon completion of the process order, the Lab will get full payment (service price & QC price). If the Lab provides service from the requested service, they will receive 10% DBIO from the total price as a reward for every test sold to the Customer who went through the request service process.